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People (Results)

Perception Measures are of the people’s perception of the organization.

 

Measures may focus on: Satisfaction, involvement and engagement, Pride and fulfillment, Leadership and management, Target setting, competency and performance management, Competency, training and career development, Effective communications, Working conditions.

 

Performance Indicators are the internal ones used by the organization in order to monitor, understand, predict and improve the performance of the organization people and to predict their impact on perceptions.


Measures may focus on: Involvement and engagement, Target setting, competency and performance management, Leadership performance, Training and career development, Internal  communications.

 
EFQM model Criteria 7a Performance and 7b Performance Indicators.